TalkBMC Travels - BMC UserWorld 2007 Vancouver - Day 2

It's your I.T. world.  What is happening in it now and what is going to happen next?  That's the theme for BMC UserWorld 2007.  In case you missed it, TalkBMC travels to Canada to bring you interviews with IT educators, strategists, industry experts, and consultants about what's important in your world.  This list of audio interviews will be updated frequently, so check back often to see what you've missed.

For more conversations from BMC UserWorld 2007 in Vancouver, visit Day 1, or Day 3.

Podcast interviews from Tuesday, October 30th, 2007

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Finding Quick Time-to-Value with Support: Podcast interview with Alisa Nessler, vice president of worldwide customer support
Alisa Nessler, vice president of worldwide customer support, starts the day with TalkBMC discussing the global support organization, its challenges and changes.  She explains the Premiere Support offering and enhancements in the knowledge base, as well as the BSM delivery model and its impact on the customer support environment.  No matter what the future holds for support, her goal is to provide the quickest time-to-value for the customer.

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Architecting Value:  Podcast interview with Atwell Williams, solutions architect in the office of the CTO
Atwell Williams, solutions architect in the office of the CTO, shares his excitement about BMC partners, the sessions he has attended, and the presentations he's given at UserWorld 2007 in Vancouver.  He developed a special course called "So I've got a CMDB.  Now what?" to answer questions customers have after they've implemented the configuration management database.  He goes on to discuss the state of BSM and BSM Next (or the potential of BSM 3.0), as well as ITIL v3 concepts.