Ken Turbitt - Can You Really Get ITIL Out of the Box?

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The phrase "out of the box" can raise skepticism in even the most optimistic information technology, or business professional, especially when you pair the term with a project like an ITIL implementation -- often perceived as complex and ambitious, even lofty. But have we all been burned just too many times with the promise of out-of-the box simplicity? Is ITIL out-of-the box really possible, but we are simply afraid to see it?  If ITIL is available out of the box, what actually comes in the box?

In this podcast, Ken Turbitt, BMC ITIL strategist, uses simple analogies to explain why "ITIL out of the box" is possible, what ITIL books can be most easily implemented with out-of-the-box software, what features are now available out of the box, and even what your overall ITIL strategy should be. He also addresses all of the skepticism and what you should avoid when planning your ITIL implementation. Listen to this podcast for an in-depth ITIL conversation.

Resources

Bio

Ken Turbitt is a qualified ISEB ITIL manager and Gartner-qualified TCO consultant. He was a founding member of the Institute for the Management of Information Systems (member since 1985) "outsourcing special interest" group, founded a successful independent consultancy, and was an enterprise architect/analyst for Peregrine Systems, assisting sales and business development across EMEA. Ken also managed the Infrastructure Resource Management (IRM) consultancy practice within Fujitsu/ICL on a worldwide basis, where he was recognized as the ICL worldwide authority on Asset Management and related services. Before ICL, Ken was a management consultant with Price Waterhouse Coopers (then Coopers & Lybrand), where he managed their Network Management Center. Currently, Ken is employed by BMC Software working as best practice director, assisting BMC in aligning with the Best Practices for IT services (e.g., ITIL, CobIT, ETom), presenting to clients, partners, and analysts.

Production Credits

Ynema Mangum, Executive Producer
Dana Farver, Communities Editor-in-Chief
Tom Parish, Audio Producer
Patty Fadhouli, Web Content Manager

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