Karen Sinclair - Collaboration is Required
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Karen Sinclair is responsible for the Service Impact Management and Event Management product line. She tells us about her experience at BMC UserWorld 2006. Despite targeting the learning sessions by audience, she’s found that many in IT are interested in crossing over and learning something new about an area outside of their specialty. To Karen, this is perfect timing, as service model creation and ownership of the CMDB requires collaboration across all IT departments as well as other areas of the business. It’s just another example of how business service management is changing the future of business.
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