Tony Sanders and Dennis Drogseth - Industry Analyst Series

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Due to cost-cutting, technology silos, and the lack of repeatable best practice processes, most IT support groups work in a REACTIVE mode – struggling to efficiently respond to incidents that have already occurred. And when you add the mounting pressure from service level agreements – there is little opportunity for your support group to proactively PREVENT future incidents or IMPROVE the overall quality of service. Tony Sanders, Senior Business Solutions Manager with BMC Software and Dennis Drogseth, Vice President of Enterprise Management Associates talk about this problem and the real solution.

What if you could quickly identify and resolve infrastructure incidents before they become larger issues, so you can further reduce the number, duration, and severity of business disruptions while improving service desk efficiency? Through a broader range of integrations with more of the IT infrastructure and additional IT Infrastructure Library (ITIL®) problem management automation, you can. But, moving your company to a service management mentality involves a major cultural shift, one that needs to be identified and not taken lightly. Understand all the critical points you have to know about this topic. Listen in.

Resources

Webinar and white paper: http://www.bmc.com/proactive

Bio - Tony Sanders

Prior to joining BMC Software in May 2000, Tony Sanders was in IT management at The Coca-Cola Company. In his role, Tony was responsible for technical design and implementation of business systems and enterprise systems management in the U.S. and abroad. Tony joined BMC Software as a product-marketing manager for the storage products. He has recently supported the Americas International Region as the Business Unit Field Director for the Service Management Line of Business and Business Service Management. Tony is currently the Business Solutions Manager supporting the Americas Region.

Bio - Dennis Drogseth

Dennis Drogseth joined EMA in 1998 with 24 years of experience in various aspects of marketing and business planning for systems and network solutions. He directs a team of analysts that focus on the development of the Networked Services Management practice areas that span performance availability and service management across enterprise and telecommunication markets. At EMA, Dennis has pioneered research in converging management strategies such as performance/availability and integrated security. Another focus is on changing organizational dynamics in IT, such as issues between the service desk and the operation center. Other research looks at management issues shared between the enterprise and the service provider communities. Dennis works extensively with clients to help establish meaningful product positioning within an overcrowded marketplace. He is a speaker on many management related issues.

Production Credits

Ynema Mangum, Producer, Show Host
Dana Farver, Communities Editor-in-Chief
Tom Parish, Audio Producer
Kimberly Stone, Web Development Manager
Scott Ebner, Music, Audio Recording and Mixing, Web Developer

If you're interested in contributing to TalkBMC or you have an idea for a topic, please contact Ynema Mangum at talkbmc@bmc.com.