Chris Johnson - At Your Service - Managed Services

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After the chill (if not deep freeze) in tech innovation post- Y2K and the dot.com bubble, there's not just a thaw, but an explosion of new technologies and ideas, from blogs to WIKI to IM. There's even a new take on an old idea in IT today, and it's all about managed services. Just what does "managed services" mean?

The concept of managed services, according to BMC's Chris Johnson, is the ongoing delivery of services that are well-defined and standardized according to best practices. It's the same idea, really, as taking your car to a mechanic for a tuneup: Maybe you know something about how to do the tuneup yourself, but you're no expert; you know the car runs better when an expert services it, and you can focus on activities that you do best. IT customers who buy a managed service know what they are getting up front, and know that the solution will directly address whatever shortfall they're experiencing in their organization. Best of all, along with the hardware and software components that are part of the managed service, says Johnson, come human beings -- experts in that area that can help ensure that the customer will get value for his money and that the IT project will be a success.

Today, IT is as necessary to most businesses, small and large, as are lights and phones, yet IT budgets are being scrutinized and stretched to their limits. So, a service that offers the solution to your particular IT challenge, plus the expertise to make the solution a success, without requiring ongoing license fees or extensive personnel searches, equals pure forward momentum for your business. And plenty of businesses -- large, medium-size, and small -- are warming up to the advantages of the "new" idea of managed services.

Resources

BMC Managed Services

Bio

Chris Johnson is the Director of Product Management for BMC Managed Services.

Production Credits

Ynema Mangum, Producer, Show Host
Dana Farver, Communities Editor-in-Chief
Tom Parish, Audio Producer
Kimberly Stone, Web Development Manager
Scott Ebner, Web Developer

If you're interested in contributing to TalkBMC or you have an idea for a topic, please contact Ynema Mangum at talkbmc@bmc.com.