Peter Armstrong - IT Horror Stories

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In this interview, Peter Armstrong, corporate strategist at BMC Software, shares common IT horror stories, their fixes, and strategies to maximize IT business value. Peter claims that the approach you take in dealing with potential IT nightmares is critical. It can make the difference between having a well-run organization that meets business objectives, or one that could get the corporate ax due to poor customer satisfaction.

Peter focuses on two things: change management and communication. When proper communication channels are put in place, the IT organization can effectively plan for the capacity necessary to handle any type of workload. Peter recommends incorporating best practices from ITIL and adopting a Business Service Management approach. This allows you to model different service scenarios and offer a complete view of the people, processes, and technology that support the services IT provides for the business.

Resources

IT World article: "IT Horror Stories"

Peter Armstrong's Blog: Adopting a Service Management Mentality

Whitepaper: Strategies to Maximize IT Business Value - Automate and Optimize ITIL Processes

Business Service Management at BMC Software

Bio

Peter Armstrong is responsible for the increasingly important domain of how business and information technology need to work together. Armstrong has helped to develop the company’s Business Service Management (BSM) strategy. He is also responsible for educating BMC Software's customers and employees, the media, and analysts about the company's vision and strategy. In addition to evangelizing, he works closely with the company's development labs to keep them informed about customer plans and activities, particularly in the non-U.S. marketplace, helping to ensure that the solutions BMC Software delivers are pertinent worldwide both today and in the future.

Production Credits

Ynema Mangum, Producer, Show Host
Dana Farver, Communities Editor-in-Chief
Tom Parish, Audio Producer
Scott Ebner, Audio Mixing
Alysia Korelc, Web Developer

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