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David
Savino, VP of
Services, Column Technologies
Tom Bishop, Chief
Technology Officer, BMC
Show moderator: Ken Jochims, Lead Solutions
Marketing Manager, BMC
Are you wondering what, exactly, is a configuration management system, or CMS? How is a CMS different from a configuration management database (CMDB)? Why should IT organizations even care?
While the CMS is not a new concept, it is given considerable focus in the latest release of the IT Infrastructure Library® (ITIL®), an integrated and cohesive set of best-practice recommendations with common definitions and terminology published by the Office of Government Commerce. Listen to this podcast to learn more.
Resources
Ken Turbitt: ITIL v3 and Identity
Production Credits
Tom Parish,
Executive Producer and Host
5 Alarm Music, intro and outro
music
If you're interested in contributing to TalkBMC or you have an idea for a topic, please contact Tom Parish at talkbmc@bmc.com.
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Customer churn is "enemy number one for business", according to Adrian Payne, professor at the New South Wales School of Marketing. In fact, in a recent survey in the Asia Pacific region, 6 out of 10 consumers changed suppliers over the past 12 months. Peter Armstrong, corporate strategist for BMC Software, joins this discussion of customer churn in Europe and the Asia Pacific regions. You'll be surprised by the demographics of churn, as well as why people choose other service providers.
The value of identity
management goes beyond alpha-numeric password protection. The same goes for
the identity data itself. Colin Fletcher, BMC Solutions Manager, covers
numerous identity management-related topics, including how you can use
identity data in conjunction with proactive incident and problem management
to ensure you can get home in time to pick up the kids, how identity
management projects can lead to unanticipated results, why you need to
beware of the rogue server sitting under your desk, and how regulatory
compliance can become the identity management conversation starter.
Complex IT environments are even more difficult to understand and synch if your technology includes mainframe and distributed systems. Ron Michael, lead platform administrator in R&D support at BMC Software, wants to help. He currently pens a blog on TalkBMC called "Open for Mainframe" where he uses the topic of open source as the glue linking mainframe and distributed systems. Open source, he says, is an enabling technology that helps bridge the technical gap between the mainframe and distributed worlds. With the rise of Z series Linux on the mainframe and open source continuing to be a hot topic in the distributed world, the idea behind his blog is both timely and wise.
Thinking about offshoring your development, QA, or support efforts to reduce costs? Ran Gishri, director at BMC Software, explains why getting the efficiency gains you expect might not be so easy. He discusses common challenges companies face when they decide to offshore these IT services and tells you exactly how the process of uncovering and resolving application problems plays into it.
The theme of the World Economic Forum in Davos, Switzerland is "The Power of Collaborative Innovation". This goes beyond a simpler discussion about disruptive technologies like Web 2.0 to higher-level topics about how technology can be improved and applied to solve the largest and most important world problems (like the rising rate of global poverty). The intent of this meeting is to improve the state of the world by engaging leaders in partnerships to shape global, regional, and industry agendas.
Identity management has
evolved far beyond a simple understanding of who is accessing your
applications and data. It is a critical and integral part of business
service management and IT best practices, and its automation and integration
greatly increases the value of other solutions in your environment.
Bronna Shapiro, director at BMC Software, discusses the evolution of
identity management systems, describes how business service management
leverages its data, and the criteria that this integration should meet in
order to deliver maximum value to your IT organization. She ends this
podcast conversation with colorful, and real-world, examples of great
identity management -- and identity management gone bad.
According to 
“The mainframe is dead!” is a
gross misconception, but is one of the notions responsible for the current
level of distributed computing environments. Today, the bulk of the world’s
most critical business applications remain on mainframes. But, the
over-purchase of distributed hardware has caused server sprawl, a huge
increase in resources to manage, inefficiency in the computing environment,
and pollution. Consider the power consumption, heat dissipation, and carbon
emissions for a single mainframe used for multiple applications compared to
100, 200, or 500 single-application distributed servers? Listen in on a
conversation with Ralph Crosby, CTO of the mainframe service management
business unit at BMC Software, about this topic and what zLinux has to do
with it.
Why is Agile so important and
who's doing it well? Traditional development methodologies like
"waterfall" aren't flexible and don't allow for changes in features or
functions as the software is being developed. Using the Agile
approach, developers at can produce enterprise software in half the time,
with more flexibility to market needs. But, that's not all that
happens with Agile. Development teams become more productive, costs go
down, and quality goes up. Everyone wins with the Agile approach.