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Quentin Mackey
Regional Director of Delivery, Column Technologies Inc.

Quentin Mackey looks at both the business and technology aspects of an organization so Column Technologies can provide solutions to better manage their internal and external service delivery. Through Column's approach, a business need is translated into an IT solution to support the needs of the organization. In BMC’s case, that translates to continuous training and certification, project management methodology, and adaptation of business service management.

Resources

Column Technologies Inc.

Our Relationship with BMC Software

Bio

Quentin Mackey is Regional Director for Delivery with Column Technologies. He has more than ten years' experience with Remedy ARS development. Quentin has been instrumental in Column Technologies' growth since 2002. His IT Service Management expertise have enable him to design, manage and deliver complex IT Service Management solutions to leading, global organizations across many industries. Quentin brings a wealth of process and technical knowledge, customer success and best practices experience to each and every engagement.

Production Credits

Tom Parish, Executive Producer and Host
5-alarm music, intro and outro music

If you're interested in contributing to TalkBMC or you have an idea for a topic, please contact Tom Parish at talkbmc@bmc.com.

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Customer churn is "enemy number one for business", according to Adrian Payne, professor at the New South Wales School of Marketing. In fact, in a recent survey in the Asia Pacific region, 6 out of 10 consumers changed suppliers over the past 12 months. Peter Armstrong, corporate strategist for BMC Software, joins this discussion of customer churn in Europe and the Asia Pacific regions. You'll be surprised by the demographics of churn, as well as why people choose other service providers.

Resources

Professor Adrian Payne (PhD, MSc, MEd, FRMIT, FCIM, FRSA) has practical experience in marketing, market research, corporate planning and general management. His previous appointments include positions as Chief Executive for a manufacturing company and senior appointments in strategic planning and marketing. An internationally recognised authority and author on CRM, Relationship Marketing, Customer Serevice and Marketing Strategy. He has acted as an advisor, consultant and educator to numerous leading organisations and is currently Professor of Marketing in the Australian School of Business at the University of New South Wales in Sydney, Australia and adjunct Professor at Cranfield University in the UK.

Peter Armstrong is responsible for the increasingly important domain of how business and information technology need to work together. Armstrong has helped to develop the company’s Business Service Management (BSM) strategy. He is also responsible for educating BMC Software's customers and employees, the media, and analysts about the company's vision and strategy. In addition to evangelizing, he works closely with the company's development labs to keep them informed about customer plans and activities, particularly in the non-U.S. marketplace, helping to ensure that the solutions BMC Software delivers are pertinent worldwide both today and in the future.

Production Credits

• Ynema Mangum, Executive Producer
• Tom Parish, Audio Producer
• 5 alarm music, intro and outro music
  

If you're interested in contributing to TalkBMC or you have an idea for a topic, please contact Ynema Mangum at talkbmc@bmc.com.

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The value of identity management goes beyond alpha-numeric password protection. The same goes for the identity data itself. Colin Fletcher, BMC Solutions Manager, covers numerous identity management-related topics, including how you can use identity data in conjunction with proactive incident and problem management to ensure you can get home in time to pick up the kids, how identity management projects can lead to unanticipated results, why you need to beware of the rogue server sitting under your desk, and how regulatory compliance can become the identity management conversation starter.

Join us for a thought-provoking identity management conversation.

Production Credits

• Tom Parish, Audio Producer
  

If you're interested in contributing to TalkBMC or you have an idea for a topic, please contact Tom Parish at talkbmc@bmc.com.

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Complex IT environments are even more difficult to understand and synch if your technology includes mainframe and distributed systems. Ron Michael, lead platform administrator in R&D support at BMC Software, wants to help. He currently pens a blog on TalkBMC called "Open for Mainframe" where he uses the topic of open source as the glue linking mainframe and distributed systems. Open source, he says, is an enabling technology that helps bridge the technical gap between the mainframe and distributed worlds. With the rise of Z series Linux on the mainframe and open source continuing to be a hot topic in the distributed world, the idea behind his blog is both timely and wise.

But, that's not all there is to know about Ron Michael. Steve Carl recently wrote about teaming up with Ron, saying "he brought to the table years of mainframe experience, diagnostics, and coding, as well as the kind of holistic understanding one gets from being a well rounded geek. What I am trying to say here is that Ron builds lasers for fun. Real ones. Like for 3D holography and stuff. He is also a machinist. And a helicopter pilot.". Listen in for a fascinating discussion about open source, holography, lasers, and Green IT.

Resources

With over 22 years of previous experience as a programmer and system programmer, both as employee and consultant, Ron Michael began working with BMC Software in 2000. Currently, his role is a Lead Platform Administrator in R&D support. Additionally, he was a consultant to the Optoelectronics lab at the Cullen College of Engineering, University of Houston. Having designed and built microprocessor controlled lab equipment and lasers for use in holography, Ron has enjoyed other technical endeavors. His hobbies include scuba diving, skiing, martial arts, machining, commercial helicopter piloting, video editing, and writing.

Production Credits

• Ynema Mangum, Executive Producer
• Tom Parish, Audio Producer
• 5 alarm music, intro and outro music
  

If you're interested in contributing to TalkBMC or you have an idea for a topic, please contact Ynema Mangum at talkbmc@bmc.com.

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Thinking about offshoring your development, QA, or support efforts to reduce costs? Ran Gishri, director at BMC Software, explains why getting the efficiency gains you expect might not be so easy. He discusses common challenges companies face when they decide to offshore these IT services and tells you exactly how the process of uncovering and resolving application problems plays into it.

There are best practices for overcoming application problem resolution challenges and Ran shares these. He also gives concrete examples of companies that automated problem resolution in a globally distributed development environment. Implemented correctly, automated application problem resolution processes can help companies achieve the efficiency gains they seek by offshoring.

Resources

Ran Gishri has over 15 years of experience in the fields of application development, testing, and management. An accomplished strategist and technologist, his vision and expertise have helped build industry-leading solutions in test automation and application management. Mr. Gishri is a frequent presenter at industry conferences and has authored several white papers.

Production Credits

• Ynema Mangum, Executive Producer
• Tom Parish, Audio Producer
• 5 alarm music, intro and outro music
  

If you're interested in contributing to TalkBMC or you have an idea for a topic, please contact Ynema Mangum at talkbmc@bmc.com.

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The theme of the World Economic Forum in Davos, Switzerland is "The Power of Collaborative Innovation". This goes beyond a simpler discussion about disruptive technologies like Web 2.0 to higher-level topics about how technology can be improved and applied to solve the largest and most important world problems (like the rising rate of global poverty). The intent of this meeting is to improve the state of the world by engaging leaders in partnerships to shape global, regional, and industry agendas.

Mark Stouse, global communications leader at BMC Software discusses his experience there and the Davos question: "What one thing do you think that countries, companies or individuals must do to make the world a better place in 2008?"

Mark talks about BSM's place in the solution to global problems and his opinion of what we should take away from Davos: "Never forget that we, as individuals, have the ability to make a tremendous impact if we choose to. There are a lot of people in this world who need our help. And, as important as what we do at BMC is, it is ultimately the impact we have as human beings, individually and collectively, on the larger world that is the most important thing."

Resources

Mark Stouse leads BMC Software's worldwide analyst, press and executive communications organization. Known for strategic, hands-on leadership and content and metrics driven operational focus, Mark joined BMC from HP, where he spent five years as one of the company's most senior communications executives. His view of information technology is enlarged by a wide array of experience and interests. A social scientist and keen political observer, he loves to tell the story of why technology matters and what it accomplishes for real people. He holds that the modern history of enterprise IT can be generalized as follows

1. The creation of an enterprise IT solution was originally sparked by an observable business need. Innovation was directly linked to powering the business.
   
2. Over time, the industry focused more on creating IT products for IT professionals, and therein losing sight of the needs of the business.
   
3. Businesses, frustrated by the increasingly siloed nature of their IT investment, begin forcing IT to justify itself in light of known business needs.

Given that perspective, Mark is impatient with the long, rambling dissertations about "speeds and feeds" that still characterize so many IT discussions today. He believes that the next chapter of the story is being written by companies like BMC, who are re-linking IT innovation with the measurable, definable needs of the business and thereby delivering unprecedented operational power and clarity to business managers.

Besides technology, Mark is a passionate historian whose current interests include President Theodore Roosevelt, Otto von Bismarck, the Crusades, and the rise of the Ottoman Empire.

Production Credits

• Ynema Mangum, Executive Producer
• Tom Parish, Audio Producer
• 5 alarm music, intro and outro music
  

If you're interested in contributing to TalkBMC or you have an idea for a topic, please contact Ynema Mangum at talkbmc@bmc.com.

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Identity management has evolved far beyond a simple understanding of who is accessing your applications and data.  It is a critical and integral part of business service management and IT best practices, and its automation and integration greatly increases the value of other solutions in your environment.  Bronna Shapiro, director at BMC Software, discusses the evolution of identity management systems, describes how business service management leverages its data, and the criteria that this integration should meet in order to deliver maximum value to your IT organization.  She ends this podcast conversation with colorful, and real-world, examples of great identity management -- and identity management gone bad.

Resources

Bronna Shapiro manages a team responsible for solutions marketing strategy for identity management and is a member of the BMC Thought Leadership Council. Her prior industry experience is in product management of key mainframe products and as an instructor for courses on IMS and DB2 conducted worldwide.

Production Credits

Ynema Mangum, Executive Producer
Tom Parish, Audio Producer

If you're interested in contributing to TalkBMC or you have an idea for a topic, please contact Ynema Mangum at talkbmc@bmc.com.

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According to ComputerWorld, 65% of IT professionals surveys said their IT budgets increased in 2007. The top 3 mission critical technologies that will receive funding in 2008 include software development and upgrades, network infrastructure, and data management and business intelligence. But, if you can’t justify the business value of these IT investments to your boss, you just might be putting your career in IT at risk, says Mary Nugent, vice president of software consulting at BMC Software. Mary explains the correct way to measure business value, provides guidance on the framework that will best help you in your ROI analysis, and answers questions on exactly how to calculate the correct return on your IT investments. If you've ever wondered whether or not you can truly believe in ROI, listen in.

Resources

Mary Nugent is an accomplished software technology executive with expertise and in-depth knowledge of information technology. She leads the software consulting organization that is responsible for Business Service Management (BSM) projects for BMC Software.

Production Credits

Ynema Mangum, Executive Producer
Tom Parish, Audio Producer

If you're interested in contributing to TalkBMC or you have an idea for a topic, please contact Ynema Mangum at talkbmc@bmc.com.

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Software developers everywhere are in a quandary. How do they spend more time doing what they do best -- developing -- and less time in problem resolution? Problem resolution is the time-consuming and often manual process of resolving software defects, bugs, reported issues, or unexpected application behavior.

This process of resolving problems is all about getting to the root cause. Once the root cause is identified, the problem can usually be resolved easily -- greatly accelerating the application development process. But, getting to the root cause, simple as it sounds, is often what confounds developers. Ran Gishri, director at BMC Software, Inc. discusses the critical importance of automating problem resolution and how implementing something like a black box flight recorder for software applications will change your world.

Resources

Ran Gishri has over 15 years of experience in the fields of application development, testing, and management. An accomplished strategist and technologist, his vision and expertise have helped build industry-leading solutions in test automation and application management. Mr. Gishri is a frequent presenter at industry conferences and has authored several white papers.

Production Credits

Ynema Mangum, Executive Producer
Tom Parish, Audio Producer

If you're interested in contributing to TalkBMC or you have an idea for a topic, please contact Ynema Mangum at talkbmc@bmc.com.

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“The mainframe is dead!” is a gross misconception, but is one of the notions responsible for the current level of distributed computing environments. Today, the bulk of the world’s most critical business applications remain on mainframes. But, the over-purchase of distributed hardware has caused server sprawl, a huge increase in resources to manage, inefficiency in the computing environment, and pollution. Consider the power consumption, heat dissipation, and carbon emissions for a single mainframe used for multiple applications compared to 100, 200, or 500 single-application distributed servers? Listen in on a conversation with Ralph Crosby, CTO of the mainframe service management business unit at BMC Software, about this topic and what zLinux has to do with it.

Resources

Ralph Crosby is the chief technology officer for the Mainframe Service Management Business Unit at BMC Software. As chief technology officer, Mr. Crosby is responsible for setting the strategic technology direction for the entire portfolio of IBM Mainframe products. He has been with BMC Software for 13 years, initially working with the DB2 product line. He has authored several products in the DB2 product line as well as worked as an architect in the storage management area. Immediately prior to assuming the chief technology officer position, Mr. Crosby held the position of DB2 architect responsible for technology directions across the full line of DB2 products. Prior to joining BMC Software, he worked as a database administrator, applications architect, and systems programmer in a variety of environments centered on the IBM mainframe, but including Windows and UNIX platforms. Mr. Crosby holds a Bachelor of Sciences degree in Computer Science from the California Polytechnic State University and a Master of Business Administration degree from Fordham University.

Production Credits

Ynema Mangum, Executive Producer
Tom Parish, Audio Producer

If you're interested in contributing to TalkBMC or you have an idea for a topic, please contact Ynema Mangum at talkbmc@bmc.com.

It's your I.T. world.  What is happening in it now and what is going to happen next?  That's the theme for BMC UserWorld 2007.  In case you missed it, TalkBMC travels to Canada to bring you interviews with IT educators, strategists, industry experts, and consultants about what's important in your world.  This list of audio interviews will be updated frequently, so check back often to see what you've missed.

For more conversations from BMC UserWorld 2007 in Vancouver, visit Day 1 and Day 2.

Podcast interviews from Wednesday, October 31st, 2007

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One-on-One with the Chief Architect of ITIL Version 3:  Podcast interview with Sharon Taylor, chief architect of ITL v3 and president of Aspect Group
Sharon Taylor, chief architect of ITIL v3 and president of the Aspect Group gives a fascinating one-on-one interview to TalkBMC.  She reveals whether or not there will be an ITIL v4, her favorite sport, what she likes to do in her spare time, and what's next for ITIL's chief architect.

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Crossing the ITIL Bridge:  Podcast interview with David Solin, R&D solutions architect
David Solin, R&D solutions architect, gives his reaction to the ITIL version 3 "bridge" certification upgrade course at BMC UserWorld 2007 in Vancouver

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It's Your ITIL:  Podcast interview with Michael Nieves, Partner at Accenture; Sharon Taylor, chief architect of ITIL v3 and president of Aspect Group; and Ken Turbitt, global best practices director at BMC Software
Ken Turbitt, global best practices director brings Michael Nieves with Accenture and Sharon Taylor, chief architect of ITIL and president of the Aspect Group to the ITIL table.  They discuss the living ITIL, collaboration and innovation, and why it's "your ITIL".

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Partnering to Build a Better BSM:  Podcast interview with Fred Johannessen, vice president of technology alliances and market zone
Fred Johannessen talks about exciting partnerships, communities, and how conversation is key to building a better BSM.

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UserWorld Partner Series - AlarmPoint:  Podcast interview with Jamie Dudley, vice president and Desi DosSantos, vice president of product management at AlarmPoint
Jamie Dudley, vice president and Desi DosSantos, vice president of product management at AlarmPoint discuss the product, partnership and give a live demo.

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UserWorld Partner Series - Aeroprise:  Podcast interview with Alex Sapp, vice president of operations at Aeroprise
Alex Sapp, vice president of operations at Aeroprise talks about mobilizing business service management.

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UserWorld Partner Series - RIM:  Podcast interview with Pete Keller, senior marketing manager at RIM
Pete Keller, senior marketing manager for RIM explains why the hardware behing the mobile workforce will make you hungry for a Blackberry.

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UserWorld Partner Series - Entuity:  Podcast interview with Michael Jannery, president and CEO of Entuity
Michael Jannery, president and CEO at Entuity explains discovering business critical network devices and their partnership with BMC.

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UserWorld Partner Series - Pink Elephant:  Podcast interview with Gary Case, IT management consultant at Pink Elephant
Gary Case, IT management consultant at Pink Elephant discusses Pink's colorful history and their partnership with BMC.

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Acquiring Automation:  Podcast interview with Sherrie Woodring, former CEO of Emprisa and director at BMC Software
Sherrie Woodring, director at BMC Software, explains the value of the Emprisa acquisition, run book automation, and integrating with the BSM strategy.

Production Credits

If you're interested in contributing to TalkBMC or you have an idea for a topic, please contact Ynema Mangum at talkbmc@bmc.com.

It's your I.T. world.  What is happening in it now and what is going to happen next?  That's the theme for BMC UserWorld 2007.  In case you missed it, TalkBMC travels to Canada to bring you interviews with IT educators, strategists, industry experts, and consultants about what's important in your world.  This list of audio interviews will be updated frequently, so check back often to see what you've missed.

For more conversations from BMC UserWorld 2007 in Vancouver, visit Day 1, or Day 3.

Podcast interviews from Tuesday, October 30th, 2007

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Finding Quick Time-to-Value with Support: Podcast interview with Alisa Nessler, vice president of worldwide customer support
Alisa Nessler, vice president of worldwide customer support, starts the day with TalkBMC discussing the global support organization, its challenges and changes.  She explains the Premiere Support offering and enhancements in the knowledge base, as well as the BSM delivery model and its impact on the customer support environment.  No matter what the future holds for support, her goal is to provide the quickest time-to-value for the customer.

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Architecting Value:  Podcast interview with Atwell Williams, solutions architect in the office of the CTO
Atwell Williams, solutions architect in the office of the CTO, shares his excitement about BMC partners, the sessions he has attended, and the presentations he's given at UserWorld 2007 in Vancouver.  He developed a special course called "So I've got a CMDB.  Now what?" to answer questions customers have after they've implemented the configuration management database.  He goes on to discuss the state of BSM and BSM Next (or the potential of BSM 3.0), as well as ITIL v3 concepts.

Production Credits

If you're interested in contributing to TalkBMC or you have an idea for a topic, please contact Ynema Mangum at talkbmc@bmc.com.

It's your I.T. world.  What is happening in it now and what is going to happen next?  That's the theme for BMC UserWorld 2007.  In case you missed it, TalkBMC travels to Canada to bring you interviews with IT educators, strategists, industry experts, and consultants about what's important in your world.  This list of audio interviews will be updated frequently, so check back often to see what you've missed.

For more conversations from BMC UserWorld 2007 in Vancouver, visit Day 2, or Day 3.

Podcast Interviews from Monday, October 29th, 2007

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The Future of Business Service Management: Podcast interview with Peter Armstrong, corporate strategist
Who would want to miss an opportunity to talk to Peter Armstrong, corporate strategist for BMC Software?  No worries.  If you missed him at BMC UserWorld 2007 in Vancouver, you still get to listen to this conversation about where business service management has been and where it's going, as well as the key moment you know that BSM is successful in your enterprise.

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The CMDB Architect's Kit:  Podcast interview with Paul Buffington, senior technical instructor
Senior technical instructor Paul Buffington is enthusiastic about the course he's teaching at BMC UserWorld 2007 in Vancouver -- the CMDB Architect's Kit.  He's focused on helping IT professionals move up the maturity curve, especially moving from the technology layer to the process layer.

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Advanced Asset Management:  Podcast interview with Sydney Dent, instructor
Have you ever met a geochemist?  If you didn't attend BMC UserWorld 2007 in Vancouver, you missed an opportunity to listen to Sydney Dent, BMC's resident geochemist and instructor in advanced asset management topics.  How do you carefully craft your CMDB so that it accomodates the needs of asset management?  Sydney has all the tips and tricks.

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Growing Your I.T. Intelligence:  Podcast interview with Julie Hawkes, senior education consultant
Julie Hawkes discusses ITSM and CMDB education courses she is instructing and why she is passionate about watching her customers grow in their IT education.

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ITIL Face-to-Face:  Podcast interview with Anthony Orr, global best practices director
Anthony Orr discusses what he's most excited about at BMC UserWorld, ITIL education, and why it's important to be face-to-face with your peers in IT.

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Business Service Management and the Mainframe:  Podcast interview with Nick Pachnos, senior manager for worldwide marketing operations
Don't let Nick Pachnos fool you into thinking he's just into marketing.  This former MVS systems programmer talks about BSM and Linux on the mainframe as well as what's missing from HP's recent press release about business service management.

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Designing IT Education:  Podcast interview with Terry Vyas, director - instructional design and development
How does IT education keep up with agile development?  Terry Vyas, manager of the instructional design team for BMC worldwide education services, discusses designing IT education courses in multiple modalities, with blended content, for constantly changing software.  Does it sound impossible?  Not to Terry.  He breaks down this topic in simple terms.

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Customizing IT Education:  Podcast interview with Lenny Warren, education assessment consultant
A conversation with Lenny Warren about customizing IT education specifically for a single customer's complex environment.  Lenny is also at BMC UserWorld 2007 in Vancouver to teach tips and tricks for performance tuning, ITSM, and the CMDB.

Production Credits

If you're interested in contributing to TalkBMC or you have an idea for a topic, please contact Ynema Mangum at talkbmc@bmc.com.

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Why is Agile so important and who's doing it well?  Traditional development methodologies like "waterfall" aren't flexible and don't allow for changes in features or functions as the software is being developed.  Using the Agile approach, developers at can produce enterprise software in half the time, with more flexibility to market needs.  But, that's not all that happens with Agile.  Development teams become more productive, costs go down, and quality goes up.  Everyone wins with the Agile approach.

Resources

Mike Lunt is a Director, Product Line with over 12 years of software life-cycle experience in both online and product-based software. At BMC, he is responsible for continuously improving the processes used to develop and deliver enterprise-level products in the systems management domain. Mike has been working with rapid development and Agile techniques for many years, both at BMC as well as several startups prior to BMC.

Production Credits

Ynema Mangum, Executive Producer
Tom Parish, Audio Producer

If you're interested in contributing to TalkBMC or you have an idea for a topic, please contact Ynema Mangum at talkbmc@bmc.com.

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First, it was whole-machine virtualization; now, application virtualization is taking the enterprise by storm. But what is application virtualization, and what advantages can it bring to the corporate IT environment? In this podcast, Jeanne Morain, senior manager of configuration automation products at BMC Software, is joined by Jonathan Clark, president and CTO of a new BMC partner, Thinstall. Together, they discuss the advantages of agentless technology, how combining application virtualization with configuration management delivers great value, and more.

Clark gives his recommendations for what to consider if you're in the market for application virtualization technology, and he and Morain discusses how companies can leverage application virtualization to address compliance. But what it all comes down to, says Morain, is cost savings for IT. Combine BSM, ITIL, configuration management and application virtualization, says Morain, and what you get is a true, closed-loop system that is flexible: and true asset lifecycle management, from cradle to grave.

Resources

• BMC Solutions for Virtualization
  
• Press Release:  Thinstall Teams with BMC Software Adding Application Virtualization to Business Service Management
  
• BMC Partner:  Thinstall
• Blog:  Jonathan Clark
• Podcast: Jeanne Morain - CMDB Implementations: Insights from a Pro

Bios

Jeanne Morain is senior manager of configuration automation products group (a.k.a. Marimba and BMC Performance Assurance). She holds a master's degree from Southern Illinois University. Ms. Morain has well over a decade of experience in large-system deployments. She led early developments of integrating discovery tools into assets systems and has worked to guide many of BMC's larger customers on planning, implementing, and maintaining their BSM systems during the last more-than five years.

Jonathan Clark founded Thinstall in 1999, originally focusing on virtualization and copy protection technology solutions for software publishers. Mr. Clark released the first version of Thinstall in 2001 after several years of R&D and continues to actively participate in Thinstall’s technology and business direction. Prior to starting Thinstall, Mr. Clark co-founded the video game development company Crack dot Com in 1994, which produced the original PC and Mac titles "Abuse" and "Golgotha," and ported "Doom" and "Quake" to UNIX platforms.

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Education is not just for the classroom anymore for several reasons, according to Linda Moss, vice president of BMC Educational Services. The classroom format does not work for everyone, travel and education budgets are decreasing, and the number of global IT offices is increasing, to name only a few reasons. In addition, companies are expecting their education dollars to produce practical skills that can be employed during the work day, not just familiarity with a theory or a certificate. Linda, a Ph.D. in education, discusses these IT education trends and others, as well as what BMC is doing to meet them.

Listen to this podcast to find out about the new BMC Global Training Lab and other ways that BMC is trying to meet the need for both a variety of education formats as well as “how-to” and “hands-on” training needs. Linda also covers other hot topics for corporate education like ITIL version 3, the CMDB, the future of education, Web-based training, collaboration, and informal education.

Resources

Bio

Linda Moss, vice president, Worldwide Educational Services at BMC Software, Inc., joined the company April 9, 2007. Moss brings over 20 years of extensive training and development experience in the global IT industry. Most recently she served as senior director of Worldwide Education for Brocade Communications Systems, Inc – a position she held held for 7 years – growing Brocade’s education business 300%.

Prior to these positions in the US, Moss operated a successful training and management consultancy in Europe for ten years, working as a advisor/trainer with middle and senior management at companies such as Deutsche Bank, KPMG, Black and Decker as well as the US Federal Govt in Europe.

Moss holds a Bachelor of Arts – English from The University Of Gloucester, England; an MBA, Managerial Leadership concentration, from City University and holds a PhD in Gendered Learning from The University of Kent at Canterbury, England.

Production Credits

Ynema Mangum, Executive Producer
Dana Farver, Communities Editor-in-Chief
Tom Parish, Audio Producer
Patty Fadhouli, Web Content Manager

If you're interested in contributing to TalkBMC or you have an idea for a topic, please contact Ynema Mangum at talkbmc@bmc.com.

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Lori Cook, vice president of worldwide consulting services and channels, takes us on a tour through the partner channel at BMC Software. In this introduction to our partner series, Lori discusses the partner landscape, including the reorganization and strengthening of this unique revenue channel at BMC.

Working with certified third parties in the partner program allows BMC to extend business service management into areas of the world where this software would not have been traditionally offered. In addition, partnership creates an atmosphere of innovation and growth and enables BMC to integrate seamlessly with other technologies.

The partner network includes solution providers, consulting partners, service providers, independent application providers, and technology alliances. Join us to learn about the benefits, educational offerings, and the single most important thing to know to ensure your success if you are a BMC partner.

Resources

Bio

Lori Cook is the vice president of worldwide consulting services and channels at BMC Software, focusing on extending BMC's growth in all market segments through partners, especially in the emerging growth segment. Lori was recognized in 2006 and 2007 as one of VARbusiness top channel executives. She was also recognized this year as a recipient of the TWIN award, recognizing Silicon Valley’s executive women leaders. Prior to joining BMC, Lori was a 24-year IBM veteran, where she led the services sales team for the Western United States. Lori's career includes several management and leadership positions at IBM including the development of multiple programs with business partners and emerging growth. Lori resides in Napa, California.

Production Credits

Ynema Mangum, Executive Producer
Jessica Walker, producer
Dana Farver, Communities Editor-in-Chief
Tom Parish, Audio Producer
Patty Fadhouli, Web Content Manager

If you're interested in contributing to TalkBMC or you have an idea for a topic, please contact Ynema Mangum at talkbmc@bmc.com.

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Whether you refer to it as identity management or access management, it's all about understanding who has rights to access your data. You need an audit trail, the ability to assign roles and responsibilities, and to manage passwords. But, what does identity management have to do with ITIL version 3 and the CMDB? Ken Turbitt, global best practices director at BMC Software explains.

Ken discusses his own personal identity management crisis and what trends brought about the access management update to ITIL version 3. He also recommends the optimal way to auto-discover and populate your CMDB with identity data. This is important to truly understand how this data impacts, and is connected to, the systems and services of your business.

Resources

Bio

Ken Turbitt is a qualified ISEB ITIL manager and Gartner-qualified TCO consultant. He was a founding member of the Institute for the Management of Information Systems (member since 1985) "outsourcing special interest" group, founded a successful independent consultancy, and was an enterprise architect/analyst for Peregrine Systems, assisting sales and business development across EMEA. Ken also managed the Infrastructure Resource Management (IRM) consultancy practice within Fujitsu/ICL on a worldwide basis, where he was recognized as the ICL worldwide authority on Asset Management and related services. Before ICL, Ken was a management consultant with Price Waterhouse Coopers (then Coopers & Lybrand), where he managed their Network Management Center. Currently, Ken is employed by BMC Software working as best practice director, assisting BMC in aligning with the Best Practices for IT services (e.g., ITIL, CobIT, ETom), presenting to clients, partners, and analysts.

Production Credits

Ynema Mangum, Executive Producer
Dana Farver, Communities Editor-in-Chief
Tom Parish, Audio Producer

If you're interested in contributing to TalkBMC or you have an idea for a topic, please contact Ynema Mangum at talkbmc@bmc.com.

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What software applications extend to your iPhone? Scott Isensee, user interface architect and whurley, chief architect of open source  strategy at BMC Software, used iPhone DevCamp as an opportunity to experiment and find out. If you are into agile development, listen to this podcast and find out what two developers, two visual designers, and one usability expert accomplished over a weekend.

In this podcast, Scott and whurley share their iPhone DevCamp experiences, discuss what application they were able to test and deliver through the iPhone (and how they did it), and explore BMC's involvement in iPhone DevCamp. Scott and whurley also talk about what BMC products they believe can be delivered through this new venue in the future, and how the iPhone and the concept of community will affect the future of IT.

Resources

• whurley's blog:  opensville
• Scott Isensee's blog:  User Interface Design and Usability
• iPhoneDevCamp
  

Bios

whurley (William Hurley) is the chief architect of open source strategy at BMC Software, Inc. Also known as "whurley," he is responsible for creating BMC's open source agenda and overseeing the company's participation in various free, and open source software communities to advance the adoption and integration of BSM solutions. A technology visionary and holder of 11 important patents, whurley brings 16 years of experience in developing groundbreaking technology. He is the chairman of the Open Management Consortium, a non-profit organization advancing the adoption, development, and integration of open source systems management. Named as an IBM Master Inventor, whurley has received numerous awards including an IBM Pervasive Computing Award and Apple Computer Design Award.

Scott Isensee designs user interfaces for systems management products and leads a team defining the common user interface for BMC Software products. In the past he designed the Netpliance i-opener information appliance, led the cross-company user interface architecture group that designed the Common Desktop Environment (CDE) GUI for UNIX, led the IBM user interface architecture group, served on ISO and ANSI committees writing HCI standards, and designed hardware and software for the banking industry. Scott holds 50 U.S. patents and is a coauthor of the books The Art of Rapid Prototyping, Designing for the User with OVID: Bridging User Interface Design and Software Engineering, Information Appliances and Beyond, Constructing Superior Software, and User-Centered Design: An Integrated Approach. Scott holds master's degrees in Computer Science and Industrial Psychology.

Production Credits

Ynema Mangum, Executive Producer
Dana Farver, Communities Editor-in-Chief
Tom Parish, Audio Producer
Patty F