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Whose house is it anyway?!? Whose house is it anyway?!?

IT organizations need to ensure that IT staff have a clear understanding of the link between their actions and customers' outcomes.
Tuesday, February 05, 2008  |  Permalink |  Comments (1)

From Cookies to Castles From Cookies to Castles

The Service Catalog provides a place for IT to document all of the services it offers to the business.
Friday, April 20, 2007  |  Permalink |  Comments (2)

A Service Manager for Service Management A Service Manager for Service Management

Monday, February 05, 2007  |  Permalink |  Comments (0)

I've moved! I've moved!

A New Home
Friday, January 26, 2007  |  Permalink |  Comments (0)

Is Anyone Out There?! Is Anyone Out There?!

Wednesday, May 31, 2006  |  Permalink |  Comments (1)

$135,000 Worth of Dirt!! $135,000 Worth of Dirt!!

Learning how to cost justify Configuration Management
Monday, March 13, 2006  |  Permalink |  Comments (3)

I’ll know it when I see it – NOT!! I’ll know it when I see it – NOT!!

Friday, December 02, 2005  |  Permalink |  Comments (0)

Under Promise - Over Deliver Under Promise - Over Deliver

IT Organizations must learn to manage the expectations of their customers in order to achieve IT Service excellence.
Tuesday, November 29, 2005  |  Permalink |  Comments (1)

Counting the Cost Counting the Cost

A discussion of picking the best place to start Service Level Managament
Monday, November 14, 2005  |  Permalink |  Comments (1)

Introduction to me and my blog! Introduction to me and my blog!

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Friday, October 07, 2005  |  Permalink |  Comments (0)
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