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Whose house is it anyway?!?
IT organizations need to ensure that IT staff have a clear understanding of the link between their actions and customers' outcomes.
The Service Catalog provides a place for IT to document all of the services it offers to the business.
Learning how to cost justify Configuration Management
IT Organizations must learn to manage the expectations of their customers in order to achieve IT Service excellence.
A discussion of picking the best place to start Service Level Managament
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