ITIL Meets Enterprise Architecture

I met our resident ITIL master (Dag Blokkum) last week.  When I found out he taught ITIL to Atwell Williams, I couldn't resist calling him "Yoda."

He spent some time giving me and a few others a slide presentation overview of ITIL version 3.  Now, instead of Service Delivery and Service Support, there are five new books that describe a lifecycle approach to IT service management:

• Service Strategies
• Service Design
• Service Transition (Implementation and Rollout)
• Service Operation
• Continual Service Improvement

If you are familiar with Enterprise Architecture frameworks, this should look familiar.  Here's a picture:

I got this picture from a new whitepaper by Sharon Taylor and Ken Turbitt on the BMC website: http://www.bmc.com/USA/Communities/attachments/BMC_BPWP_ITIL_Version_3_BSM.pdf

Some EA frameworks stop at the implementation level, but ITIL v3 takes it through transition (roll-out) and operation, plus continual service improvement, which feeds back into strategy and next generation design.  The whitepaper gives you a better feeling for ITIL V3 - I just thought it was cool to see the EA approach showing up in ITIL.  The other cool thing is that ITIL is finally adopting some of the terms and practices that BMC has been using for several years.  I just love validation!