Do you have a Roadmap?

This will be a quick entry to hopefully spawn discussion.

Many of the organizations that I've met with in the last 12 months still do not have roadmaps for operational improvement of IT.  It seems company's are still taking a disconnected approach to improvement efforts. But now instead of the technology silo's that were once put forth as the poster child for bad behavior, now it is process silo's!

I see incident management process projects going on without consideration for how they integrate with other processes.  And its not just that the issues are not being addressed in the same project, its that there is not even a plan for how they will come together.

A roadmap should contain an integrated Process, People/Organization, Technology, and a Financial projections laid out in a multi-phased program.  With an integrated plan, you are far more likely to be successful for the simple fact that more is accounted for. 

The Roadmap essentially becomes your3-5 yr. business plan that you use to get buy-in from the business and as a communication tool for the organization.

I'd be interested in hearing from you as to whether your organization has a Roadmap as outlined above and if you don't have one the reason for this, why that is.


Next up on the blog will be the topic of Automation!