Userworld EMEA in Lisbon

Why are things always frantic when you come back from holiday? Well it’s been an interesting week in many respects, not least trying to catch up on things relating to Userworld in Lisbon. We are now into May, and so only 2 full working weeks to go! For those of you in the EMEA region, please consider coming along. We have more customers speaking than every before, and yes I have the Best Practices track to manage again. Within it I have Sharon Taylor, ITIL v3’s chief architect and chief examiner, representatives from Accenture, the CIO from General Dynamics and of course our very own Peter Armstrong! This year I’m actually presenting in the track too, apparently feedback from previous events were that they’d like to hear what I have to say, rather than just facilitate the track. So you asked you it, you’re going to get it!

This year each of the tracks based around our solution offerings will also be brown down to match the new ITIL v3 lifecycle approach to Service Management. This ensures that each tack and solution area will show you how it fits in with Service Strategy, Design, Transition, Operations and CSI. Obviously some will have a stronger alignment in one area then the other, but this should help you both understand more of our solutions and of ITIL v3.

Now Lisbon I’ve been to several times before and it’s a nice compact coastal city. Great history to catch up on, architecture, and food! Combining all these elements should make Userworld in EMEA as great an place to attend as Vancouver was last year, with the added advantage that in May Lisbon will be warm, if not even hot!

Looking forward to seeing many of you there, please look out for me and say “hello”. It’s always great to meet others interested in ITIL and Service Management for the Business.