Airport Simulation

Within BMC we have devised a training programme which can cover 1/2 day or a full day (or more) around a parctical situational BSM and ITIL game, called Airport Simulation.

You become an employee of an Airport Business, with the objective of ensuring as many planes take off as is possible, which generates revenue (or losses if few take off!). People get assigned roles and as you can imagine we thow in "bombs" of activity which generate failures of various airport duties. Things like catering stopping, radar failing etc, and soltuions have to found to recover the service.

The end result is that people begin to see from an IT perspective why Best Practices, like ITIL in particular, are important. So even for people who've never heard of ITIL, will soon discover what needs to be done to quickly recover servcies. Our partner, clients and prospects love this awarenss training event. This sort of training is both fun and inspirational, ensuring people go away with ITIL and Business Service management knoweldge, ready to improve the organisaion that work within today.

I've now offered this to each of our worldwide regions to add to local ITSMF (IT Service Management Forums), as both awareness and free training. So watch out for one in your region in the coming months.