The perfect Triangle

As few years ago, when I had just moved home, renovation was the order of the day. Amongst the total refit was the kitchen. Little did I realise how difficult designing a kitchen can be, fortunately the company I used gave some great advise, one of which is the “perfect triangle”. It appears that this consist of the Sink, in one corner, the Hob/oven in another corner and the Fridge in the 3rd. Apparently these are the most utilised elements within a kitchen and so should be easily accessible from each other in the perfect design. Unfortunately my kitchen is not perfect, I simply did not want the Fridge where they suggested and so mine is down a bit from the oven and hob, no triangle for me! It would be interesting to find out where yours is?

What has all this got to do with ITIL and IT Service Management, well actually quite a lot! The perfect triangle of elements that are most frequently used to deliver Service Management can actually be categorised into three distinct areas.

Service Support, Service Automation and Service Assurance. These areas are the basis on which ITIL V3 also stands as they are the core components of Business Service Management. As the focus is all on Service, then we need to know the Utility and Warranty of that service(s). Is it Fit for purpose and does it perform as requested removing the constraints that we had before, and is it fit for use (available, capacious, continuous and secure). To ensure we can deliver on that we must be able to support the service (warranty), assure and insure that it is available, secure and stable (warranty) and where possible automate to ensure integrity, repeatability and adherence to standards (utility). These 3 areas, the perfect triangle, are important areas to be matured en route to achieving BSM. Watch this space as you see more in the coming weeks on each of these areas of focus.

The good news is I'm off tomorrow on holiday (vacation) and looking forward to exploring more of Nappa Valley and Yosemite National Park, so I’ll not be blogging next week! The bad news is that I have to use Terminal 5 tomorrow - think of me!