Recently I was asked to comment on the main things that CIO's need to be on the lookout for in 2006 from a "upcoming technology perspective" in Business Service Management. CIO publisher Gary Beach inteviewed me for a Podcast series where I detailed some of my observations on coming trends that CIOs must be aware of and taking action on in 2006. To listen click here.

Would you like me to address a question, explain a concept or idea? If so, write me.

Well I am told that my first entry needs to be a little about myself. So for starters I will say that I am an old technology person that started back in the late 70's on the early PC's (z80) and Apple II, then into the IBM mainframe 368 and 370 range. Some of the same disciplines’ of service management we applied back then as we are now, the difference being the complexity of the infrastructure today and the compliance and governance oversight. I have been both a consumer of vendor product from my systems programmer days and a builder, supporter, seller and marketer of product for a number of technology companies. Having led the sale of a company to BMC Software in early 2003 I have been involved in the transformation within the company from a set of products to a company with a single focus in Business Service Management, incorporating mainframe, distributed enterprise, identity and process/workflow solutions. I authored what is called the BSM Blueprint diagram in late 2003 as a way to depict the alignment requirements of technology and infrastructure with the business requirements and needs through process and workflow. Additionally, based on my working with global companies who wanted to embark on the BSM journey having identified that their vision matched the BSM strategy, I created Routes to Value (formally known as On-Ramps) that would enable quick and measurable steps of implementation milestones for customers to start their own BSM journey. These were closely aligned to the fundamentals of Service Management as laid out in the ITIL framework. So with over 26 years of IT experience, and having worked for some of the top software companies in the world, and now as one of BMC's BSM Strategists I am happy and confident to say that I see customers’ successes with BSM being realized today from BMC.

Now, that said, this blog will not capture the marketing as much as it will discuss RTV values and do so from a customer value perspective. I hope to ensure a direct and candid blog about this, and seek your input, questions and observations to help guide me along the way.

Would you like me to address a question, explain a concept or idea? If so, write me.