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I've read a couple of things in the papers this week, which disturb me somewhat. Ignoring the fact that 98% of what you read in the papers is probably untrue and/or inaccurate, let's go for that litlle 2% kernel.

  • Apparently they are getting very close now to allowing the use of mobile phones (what you Americans call cell phones, although they probably wouldn't work in jail) on aeroplanes. Now that is my vision of hell - stuck for ten hours next to some tedious git , who spends the whole time shouting down his phone. In the Far East I have noticed that they put their hand over the phone and try not to disturb you. How kind. Over here, unfortunately it seems to be a desperate bid to annoy as many people as possible with inane useless conversations, that are meant to show me how important you are. Nope, wrong. Just shows how stupid and selfish you are.
  • There is also apparently a new disease called Nomophobia, which means you can't stand to be without your mobile phone. 13 million Britibns fear being out of mobile phone reach. Hey, just lean out the window - you'll hear the other bloke shouting anyway! One in ten say they need to be contactable at all times because of their jobs. This is true of a few truly important people. The rest - get real.

Which all raises the question in my mind about what is actually important and what isn't. Sit back and think about your life and decide. In my case, family and health come way ahead of anything else (except perhaps my golf swing?) Now do the same thing for your business services. Might change the way people view you if you get your priorities right.   


Monday, March 31, 2008  |  Permalink |  Comments (0)
Peter Armstrong

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Adopting a Service (Management) Mentality
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