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Call centre classics Call centre classics

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Apologies if you have heard some of these before, but they are classic. I will do one or two a day to make you laugh.

Customer:     "I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?"
Operator:     "Where did you get that number from, sir?"
Customer:     "It was on the door to the Travel Centre."
Operator:     "Sir, they are our opening hours."

Caller:          "Can you give me the telephone number for Jack?"
Operator:     "I'm sorry, sir, I don't understand who you are talking about."
Caller:          "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax
machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"
Operator:     "I think you mean the telephone point on the wall."


Tuesday, April 08, 2008  |  Permalink |  Comments (0)
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Adopting a Service (Management) Mentality
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