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Just had a wondrous week in Barbados recharging the batteries. What a lovely place - beautiful beaches, friendly people, a sensible pace of life. No wonder Tiger got married there.

As we sat in one of the restaurants overlooking the beach and the gentle waves, it reminded me that it really is the whole experience that matters. The location, the person you're with, the food, the wine, the service etc.

So here's my question today - if you had two restaurants, one with exquisite food but rubbish service, and one that where the food wasn't quite as good, but the service was magic, which one would you go for? Or do I have to tell you the price as well?

If you can't see a connection between that and BSM, then you probably need a holiday!

Thursday, November 29, 2007  |  Permalink |  Comments (0)
Peter Armstrong

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Adopting a Service (Management) Mentality
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2008-11-05
05:31-05:31 History in the making - part 1
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