The Downside of Email: Why You Need A VoIP Safety Net

We are a nation of internet addicts. Our collective fingers are never far from the laptop or BlackBerry or iPhone, emailing night and day. The ease and ubiquity of email means we’ve become utterly reliant on it, and when email goes down, well, panic usually sets in.
 
One of the best options for a company scrambling to communicate to a large number of internal employees and smoothly restart operations is Voice Over Internet Protocol (VoIP) technology. VoIP is among the most scalable and inexpensive modes of communication when you are trying to reach many people quickly.

By immediately switching over to VoIP when other means of communication go down, an enterprise will always be able to reach key employees or customers quickly with relevant information, even if other internal systems or landline communications are impaired.

Of course, VoIP shouldn’t be your only option. An effective Alert Management platform doesn’t just deliver event information by email (which can go down), or pager (which can only transmit limited data), or phone (a reliable way to reach someone, but not the most efficient). An Alert Management platform must be able to employ all these modes of communication, and intelligently select which is appropriate in any given situation. It’s that ability that keeps companies running even when a hurricane takes out electricity for 12 states or – worse yet – your email goes down.

To learn more about how VoIP fits into Alert Management, watch this quick 7-minute video.