MSPs Raise the Service Assurance Bar: How Alert Management Helps MSPs Help Their Customers

In recent years, outsourcers and managed providers have been doing great. MSPs who monitor, manage and resolve issues in a client’s IT infrastructure from their own command center, never having to actually step into the customer’s site, can be a big asset for companies seeking to lower in-house IT costs.

This rapidly growing industry is even getting a boost from the economic turbulence shaking some businesses out of their comfort zones.  Often times the need to reduce costs happens in-house and hiring an external vendor to manage certain areas of the business makes sense.  However, with more MSPs emerging and managing ever-expanding systems and processes, SLAs that promise proactive results are growing harder to fulfill.

Successful MSPs must find ways to become more proactive, handling a wide range of incidents faster and cheaper than their competitors. Implementing an Alert Management platform can widen the competitive advantage by making sure the right personnel are being alerted of the right events automatically. By doing so consistently and accurately, Alert Management ensures that an MSP knows about an incident before their customers and can resolve it quickly.

The additional visibility provided by an Alert Management platform can also help MSPs satisfy their client’s demands. Customers can receive proactive information into service impacts and every event is recorded and archived, every resolution stringently documented. The client can take a look and see their money being spent effectively and efficiently. As belts tighten and the service market continues to grow, that visibility and efficiency can be key to differentiate the creative service provider from the pack.