Bio

Michele Marques writes user guides, technical white papers, and other documents about the BMC Remedy IT Service Management (ITSM) suite and solutions including those applications. Active with the Society for Technical Communication, Michele is a former manager of the Single-Sourcing SIG and the current manager of the Canadian Issues SIG. She enjoys meeting people who use the products and solutions she documents, and wants to find what pieces of information might reduce their pain points.

Michele holds a cognitive science undergraduate degree from Vassar College. Michele has worked for over ten years as a technical communicator in a variety of industries. Many years ago she worked as a Helpdesk Analyst, and used Remedy Action Request System to enter helpdesk tickets.

Writings and Published Works

Article: Single-sourcing with FrameMaker

Article: National Novel Writing Month: the madness approaches