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Above in this comment thread: Throw out ITIL, but keep the CMDB? » CMDB and ITIL

Great CMDB and ITIL insight

Posted by Anne Gentle at 2006-07-11 22:34
Thanks Gary for your insightful comment. Sounds like you've obviously seen a wide range of corporate cultures where processes are either par for the course or thrown by the way side. And you're right, an IT organization that can't put service first is going to fall down eventually.

I especially appreciate that ITIL is "common sense written down" -- I first heard that from Malcomb Frye and remember scribbling it down while note-taking at one of his talks. Thanks for your counter and reminder!
 
 
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