Bio

Anne writes different deliverables ranging from user manuals to online help to white papers on a technical publications team that works on distributed system products. Known to write a script or two to automate repetitive tasks like help builds, she also likes to work with XML-based information models like Darwin Information Typing Architecture (DITA). She often experiments with online help technology, enjoys writing blog entries, and wants to find new ways to use communication to help people understand technical solutions to complex problems.

Anne holds a chemistry undergraduate degree and completed a master's degree at Miami University in Technical and Scientific Communication (MTSC) while working full-time as a graduate student. Anne has surpassed the ten year mark as a technical communicator, and about half of that time has been spent at BMC Software.

Writings

Article: Recovery Solutions from BMC Software®

Article: Integrating Partner Information Using XML and XSL

Tutorial: Comply with Sarbanes-Oxley Section 404 using BMC Software® and SmartDBA® Recovery Management

Newsletter article (PDF): Evolution of Online Help

Resources

SmartDBA® Performance Solutions for Oracle (Contributor)