Lift off

I’ve been back to the fog since my last rumination. During the last month we’ve been heavily engaged with our launch of Service Oriented Resource Management – press, customers, sales, etc. (see press release) It’s not everyday nor sometimes in a whole career that you get to launch something new to the world. It’s exciting because I think that SORM rounds out our BSM offerings so that we now align resources in realtime to the needs of the business services. And it encompasses our virtualization strategy with a first step towards service virtualization. It’s the culmination of a lot of hard work by a lot of people from marketing to R&D to PR. I need to especially thank Dave Wagner our CMP Solutions Marketing Director for making sure we had messaging, materials, events – everything – lined up and ready to go. He and the team burned the candle at both ends to get this done. THANKS! We’ll have more coming over the next weeks and months, but now we’re launched.

Thanks to the folks who commented on my last entry regarding private RSS, indeed there is work going on with private RSS (see link dated July 2003), but looks to be in early infancy. And I still think the use cases I outlined are fairly unique so far. Another aspect to RSS that I intend to expound further in my next blog is Change Management. RSS is, in a sense, a way of subscribing to notification of changes. I’m pretty surprised at the lack of what I’d call coordinated change management across the enterprise. And then look to further writing on the RSS software support use case. I think support is something that’s still stuck in the ‘90s even with self-service and knowledge databases – I think we’re (the global ISV community) missing the boat on managing or enhancing the customer experience. At the end of the day, positive customer experiences are what keep customers.