Solving Cultural Challenges in Adopting ITIL
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When ITIL V3 was released last year, many IT leaders were wondering how this guidance would impact their organizations. What’s important to keep in mind is that ITIL isn’t just about processes that can be automated. You still need to address the cultural issues. If you don’t deal with the people-related issues, you’re not going to be successful. It means that you’ve got to help people get out of their comfort zones and adopt new ways, even if the old approach worked out okay for them in the past.
Check out this paper, Six Guiding Principles to Changing Behavior and Speeding the Adoption of BSM and ITIL, by BMC Software and Pink Elephant. It explains what’s necessary to transition to an ITIL-based approach and reviews how to deal with people-related issues.
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