Comment
Above in this comment thread:
Which Came First? Process or Automation?
Clarification
Posted by
William Vambenepe
at
2008-01-31 15:26
Tom, are you suggesting that once a process has been automated it can't be improved anymore? That seems pretty strange to me. Rather than "don't automate until you've refined your process" I would say that the recommendation is "when you automate make sure you do so in a way that supports and allows continuous process improvement". A well-automated process can actually be easier to incrementally improve than a manual one (re-training people to update a manual process is slow and expensive).
Of Course...
Posted by
Tom Bishop
at
2008-02-01 10:56
No, I'm not suggesting at all that improvement stops once you automate, which is why I include the automation step within the larger continuous process improvement paradigm. In particular, one may find that something that made sense to automate in an earlier iteration of CPI might actually get removed altogether as part of some subsequent process improvement. This is exactly why "purchasing automation" (as a packaged solution) is short-sighted.
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