Who needs a BSM dashboard?

If your company isn’t using an IT and business dashboard, they should consider it. Executive dashboards, which we refer to as BSM dashboards, can help different parts of an IT organization and different lines of business, who are the business stakeholders in IT, make better, more informed decisions. It can give them a set of views that break down the barriers, not only within IT, but between IT and the business. But not any dashboard will do. It should be based on ITIL processes. One of the benefits is that it can provide a much more mature IT process view for IT based on ITIL best practices. Think of the dashboard as the vehicle by which both IT and business stakeholders can, through using subsets of data that come out of the CMDB, get a consistent view of what's happening in IT across all the various stakeholders.

What a difference the right dashboard can make…what a view.