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"I think of it as an elegant architecture of interdependence, and this what I think gives ITIL its true strength," says Erin Casteel.

ITIL in Tough Economic Times

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Are you trying to solve problems by thinking within the framework in which they were created? Has your ITIL implementation gotten off track? Are you looking for new inspiration to move forward with ITIL in these tough economic times? Do you understand the true strength of ITIL?

Join us as we talk with IT Service Management Consultant Erin Casteel. Draw on Erin's wealth of experience as an ITIL consultant for tips on leading change in the organization. Learn when a sense of urgency is useful, how you can avoid reinventing the wheel, what it really means to sell ITIL in the organization, and why it pays to find opportunities in crises.

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"  ... CMDB is a living organism that is going to continue to grow. ... Recognize that you're not going to get it perfect the first time," says Atwell Williams.

Are you just getting started with a CMDB and looking for the right implementation team? Are you in Stage II and your project is losing steam? Or are you still wondering how to get started?

Join us as we talk with Atwell Williams, Solutions Architect for the Office of the CTO at BMC Software. Get insights into where to start when building and managing a CMDB and find out how to define  what "done" looks like. Learn whether a bottom-up or a top-down approach will work best for you, hear important tips for training your team, and get some great practical advice from one of BMC's experts.

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"While mainframe is considered a mature and well-managed platform in most organizations, we still find there are ample opportunities to improve and save companies real hard dollars," says Mike Moser

Service Optimization: Tapping the Potential of Your Mainframe Environment

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Are you getting the most value out of your environment for the least possible cost? Are you getting the most bang for your capacity? Is there unrecognized risk in your environment? Do you wonder what the Service Optimization maturity model applies to your operation?

Listen in on our conversation with Mike Moser, Product Management Director at BMC Software, as we discuss Mainframes and Service Optimization. Find out how Service Optimization is relevant in the mainframe environment, hear examples of how large companies have increased productivity and reduced costs, and learn how the Service Optimization maturity model can help you identify the highest impact opportunities.

"After all, IT is only about delivering the company's product. . . . That's the end game of looking at this more holistically and being able to say 'I am more service and company business aware,' " says Doug Mueller.

Lower Service Support Costs and Increase Business Value Through a Holistic Approach, a BMC.com Podcast with Doug Mueller

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Do you want to lower service support costs significantly and still meet the growing demand for new and improved services? Is your IT department siloed and relying on point solutions? Does your IT department know how it really fits into your company's business goals?

Join us as we talk with Doug Mueller, Chief Technology Officer in the Service Management Business Unit of BMC Software. Get insights into ways to incrementally move into taking a holistic approach to ITIL and service support. Hear examples of how a holistic approach benefited various types of businesses, while increasing accuracy, efficiency, and responsiveness. Find out how becoming company business aware can enhance IT's role in delivering the company's product.

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"Once a process is understood within IT, applying the concepts of automation to good process is a dynamite combination," says Jim Grant.

Intelligent automation allows you to see a problem as it unfolds. You can respond to problem at that point as opposed to waiting until the application goes completely down and then you’re in react mode, says Bill Arledge.

Driving down costs and Improving Service with Service Optimization and Data Management, a BMC.com Podcast with Bill Arledge

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 IT organizations are being driven to reduce costs, yet service-delivery expectations remain very high.  We may be putting off CPU upgrades, but the business wants to deliver high levels of service.

Listen in as Bill Arledge, Consulting Product Manager, at BMC Software talks about Service Optimization and data management. Find out about combining intelligent automation with best practices, managing your environment to drive down costs and achieve the goal of improving service. Get tips for determining how Service Optimization can benefit your environment, and steps for implementation.

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Blogs

Mainframes will Never Die John Albee, Director of Mainframe Solutions -

The BSM Continuum: Tales from the Field Peter Armaly, BMC Software New!

Adventures in Linux Steve Carl, Manager, R&D Support -

Business and IT: What's Hot, What's Not Linda Donovan, Senior Manager - BMC Thought Leadership Council -

Sweeping Out the Bugs Jeff Hyson, Principal Consultant and Guy Vider, Practice Manager -

The BSM Ecosystem Fred Johannessen, Vice President, Technology Alliances & MarketZone -

Write On Michele Marques, Lead Information Developer -

Take 2 with Troy Troy McAlpin, CEO & Chairman New!

Open for Mainframe Ron Michael, Lead Platform Administrator -  

Open Source is Ready for Business! Nitin Pande, Product Staff Developer -

Enterprise Leadership Tom Parish, Social Media Consultant -

What is IT and Where Is It Heading? Harish Somisetty, Lead Product Developer -

Unwiring IT Dan Turchin, CEO, Aeroprise -

Adventures in IT Herb VanHook, Vice President of Corporate Strategy -

Exploring New Ways of Achieving Operational Excellence Wiley Vasquez, Practice Manager for IT Process Consulting -

opensville whurley (William Hurley), Chief Architect, Open Source Strategy -

IT Service Improvement: Are We There Yet? Atwell Williams, Director, Enterprise Service Management -